Exchange Policy & Terms of Sale

All sales are final.

Julia Post Jewelry does not offer refunds, returns for credit, chargeback-based returns, or cancellations once an order has been placed, except where required by applicable law.

Eligible purchases may qualify for an exchange in accordance with this policy.

To qualify for an exchange, all of the following conditions must be met:

• The exchange request must be submitted within 14 calendar days of confirmed delivery.
• The item must be unworn, unused, and in original, pristine condition.
• The item must show no evidence of wear, resizing, alteration, cleaning, damage, misuse, or repair.
• The item must be returned with all original packaging, presentation box, certificates of authenticity, warranty materials, tags, and any accompanying documentation.
• The item must pass inspection by Julia Post Jewelry before an exchange is approved.

Julia Post Jewelry reserves the sole right to determine whether an item meets exchange eligibility requirements.

The following items are not eligible for exchange under any circumstances unless otherwise required by law:

• Custom jewelry
• Personalized or engraved items
• Special orders
• Made-to-order pieces
• One-of-a-kind designs
• Limited edition collections
• Resized jewelry
• Modified or altered jewelry
• Gift cards
• Promotional items
• Items marked Final Sale
• Items showing signs of wear or damage

Approved exchanges will be issued for merchandise only.

No cash refunds will be provided.

If exchanging for an item of greater value, the customer is responsible for paying the price difference, including any applicable taxes and shipping charges.

If exchanging for an item of lesser value, the remaining balance will be issued as store credit unless otherwise prohibited by law.

Store credit has no cash value unless required by applicable law.

Every returned item undergoes a quality inspection.

Julia Post Jewelry reserves the exclusive right to deny any exchange request if an item:

• Has been worn
• Has been damaged
• Has been altered
• Has missing components
• Shows improper care
• Is returned without original packaging
• Does not comply with this policy

If an exchange is denied, the original item will be returned to the customer at the customer's expense.

Custom, bespoke, engraved, resized, or personalized jewelry is created specifically for the individual purchaser.

Because these pieces cannot be resold, all custom sales are final and are not eligible for cancellation, return, exchange, refund, or store credit except where required by law.

Julia Post Jewelry uses genuine precious metals and natural gemstones.

Natural gemstones may vary in:

• Color
• Pattern
• Clarity
• Inclusions
• Shape
• Carat appearance
• Surface characteristics

These natural variations are inherent to fine jewelry and are not considered defects.

Hand-finishing and artisan craftsmanship may also result in slight variations between pieces.

These characteristics enhance the individuality of every creation and do not qualify for an exchange based on manufacturing defect.

We make every reasonable effort to accurately display our jewelry.

However, colors, finishes, and gemstone appearance may vary depending on:

• Monitor settings
• Mobile device displays
• Screen calibration
• Lighting conditions
• Photography conditions

These differences are normal and do not constitute defects.

Dimensions listed on our website should be reviewed carefully prior to purchase.

Once an order has been submitted, production, processing, sourcing, or fulfillment may begin immediately.

For this reason, orders cannot be canceled, modified, or changed after they have been placed.

Julia Post Jewelry reserves the right, at its sole discretion, to determine whether a requested modification is possible.

Risk of loss transfers to the purchaser upon confirmed delivery by the shipping carrier.

Customers are responsible for ensuring that the shipping address provided is complete and accurate.

Julia Post Jewelry is not responsible for delays caused by shipping carriers, weather events, customs processing, or circumstances beyond our reasonable control.

Orders refused by the customer or returned due to an incorrect address, failure to retrieve the package, or refusal to pay applicable duties or taxes may be subject to additional shipping, handling, insurance, and restocking costs where permitted by law.

Julia Post Jewelry reserves the right to:

• Decline any order
• Cancel any transaction
• Request identity verification
• Request payment verification
• Limit quantities purchased
• Refuse service where fraudulent, suspicious, abusive, or unauthorized activity is suspected.

Customers agree to contact Julia Post Jewelry before initiating a payment dispute or chargeback so that we may attempt to resolve the matter.

Initiating a chargeback contrary to this policy after receiving merchandise may result in the suspension of future purchasing privileges and any other remedies available under applicable law.

Authorized retailers carrying Julia Post Jewelry may maintain their own return or exchange policies.

Purchases made through an authorized retailer are governed exclusively by that retailer's applicable policies unless otherwise stated in writing by Julia Post Jewelry.

Julia Post Jewelry is not responsible for independently processing returns or exchanges for purchases made through third-party retailers.

To the fullest extent permitted by applicable law, Julia Post Jewelry shall not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages arising from the purchase, use, inability to use, or exchange of any product.

Julia Post Jewelry reserves the right to:

• Modify this policy at any time.
• Update eligibility requirements.
• Correct pricing or typographical errors.
• Refuse exchanges that do not comply with this policy.
• Interpret and apply this policy in its reasonable discretion.

The version of this policy in effect on the date of purchase governs that transaction unless otherwise required by law.

By placing an order through the Julia Post Jewelry website, through an authorized retail partner, by telephone, through email, invoice, social media, private sale, or by any other purchasing method, you acknowledge and agree that:

• You have read this Exchange Policy and Terms of Sale in its entirety.
• You understand that Julia Post Jewelry maintains an Exchange-Only Policy.
• You understand that refunds are not offered except where required by applicable law.
• You understand the eligibility requirements for exchanges.
• You agree to be bound by these Terms of Sale.

By providing your email address to Julia Post Jewelry, you consent to receive marketing communications, including promotional emails, product announcements, collection launches, event invitations, special offers, and other brand-related updates. You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the communication.

By publicly posting, publishing, tagging, submitting, sending, or otherwise sharing photographs, videos, testimonials, reviews, or other content featuring Julia Post Jewelry products, you grant Julia Post Jewelry a non-exclusive, worldwide, royalty-free right to repost, reproduce, display, distribute, publish, and otherwise use such content for marketing, advertising, promotional, social media, website, email, and other brand-related purposes, with appropriate credit where reasonably practicable. You represent that you own or have obtained the necessary rights and permissions to share the content and authorize its use.